Question 1

What exactly is The Heirloom Hour?

Accepted Answer

A private house that keeps a family’s celebrations in one place: the calendar of moments, the people in the circle, the taste of each of them, what was given and received, and the letters written around it. It is not an event planner and it is not a gift shop. We recommend and brief; you, or your PA, source and book.

Question 2

Are the five voices real people?

Accepted Answer

No, and we say so everywhere they appear. Each is an AI voice built in the house’s discipline — The Host, The Giftkeeper, The Correspondent, The Steward, The Sommelier — and each is labelled as an AI voice directly beneath her name.

Question 3

Will they invent a venue, a vintage or a price?

Accepted Answer

They are built to refuse. No voice will invent availabilities, prices, venues, vintages, ateliers or provenance, and none will claim an allocation or an investment return. They work from what the house holds and from real, verifiable names. Where something must be confirmed, they will tell you to confirm it.

Question 4

Is there a monthly subscription?

Accepted Answer

No. There is no monthly plan anywhere in the house. The Keepsake is a single payment for one celebration, The House is paid once a year, and The Heirloom is paid once for life.

Question 5

Do you send physical cards and gifts?

Accepted Answer

We do not manufacture or post anything. The Card Studio produces a printer-ready brief for your own stationer, and the Gift Ledger briefs what to source. Physical goods are yours to buy, through the people you already use.

Question 6

Who can see our information?

Accepted Answer

Your records are private to your account. We do not sell data, we run no advertising, and there is no marketplace. You can request an export or a purge from account settings at any time.

Question 7

What happens to the RSVP?

Accepted Answer

A guest replies with their name, any dietary needs and a note. Nothing else is collected — no passports, no identification, no signed agreements. The guest list stays with the event it belongs to.

Question 8

Does the house mark faiths other than Christian ones?

Accepted Answer

It notes them, respectfully and without assumption. The Year Wheel can hold Lunar New Year, Nowruz, Passover, Easter, Vaisakhi, both Eids, Rosh Hashanah and Yom Kippur, Diwali and Hanukkah. Dates follow each calendar and the house never assumes a household keeps them.

Question 9

How is a letter written “in my voice”?

Accepted Answer

You describe the occasion, the recipient and the tone, and the Correspondent writes against the context the house already holds — past letters, the person’s record, what you have said about them. Every generated letter is disclosed as AI-assisted, and you approve it before it goes anywhere.

Question 10

What if we host for staff, a PA or a household team?

Accepted Answer

The Run-Sheet is built for exactly that: timings, responsibilities, contacts and vendors, exportable as a printed briefing. Your PA can work from the sheet without access to anything else in the archive.